Returns & Exchanges

At Nellie's, we want you to love every piece in your home, which is why we offer a 30-day return window for items in their original condition. If your purchase isn't the perfect fit for your space, we are here to help make it right with a simple return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Attach Your Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your box before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5 to 7 business days.