Frequently Asked Questions
Everything you need to know about bringing Nellie's into your home.
What is the standard shipping timeframe for Nellie's products?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days for delivery within the continental United States.
Do you offer a satisfaction guarantee on home goods?
Yes, we stand by the quality of our products. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
Are Nellie's cleaning products safe for high-efficiency (HE) machines?
Absolutely. All Nellie's laundry and dish products are formulated to be low-sudsing and are 100% safe for use in both standard and high-efficiency machines.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Does Nellie's offer eco-friendly packaging?
Sustainability is at our core. We strive to use recyclable tin packaging and biodegradable materials whenever possible to minimize our environmental footprint.